Terms and Conditions

General Terms and Conditions of the State of Berlin, represented by Tempelhof Projekt GmbH

Columbiadamm 10, Building A2, 12101 Berlin

represented by Managing Director Fabian Schmitz-Grethlein

Head of the Supervisory Board: Prof. Petra Kahlfeldt


1. Introduction and Subject Matter of the Contract

The following terms and conditions of business and payment apply to the purchase of tickets of all kinds from the State of Berlin, represented by Tempelhof Projekt GmbH (hereinafter: the "Provider"). Unless otherwise stated, the Subject Matter of the Contract is the sale of tickets by the Provider to Customers. With the purchase of a ticket, a contractual relationship is established between the Provider and the Customers. The Provider shall be responsible for the organization of guided tours of the buildings and events organized by the Provider.

The Provider's house rules shall also apply to visits to the building tours and events organized by the Provider.

2. Conclusion of Contract

Tickets can be purchased either at the ticket office in the CHECK-IN visitor center or as an online ticket via the domain "https://www.thf-berlin.de/".

Online ticket via domain „https://www.thf-berlin.de/“

A contract is concluded upon the Customers' offer by correctly entering and submitting all necessary data for payment processing. The offer is accepted by the Provider by sending an online ticket by e-mail. A prerequisite for acceptance is correct communication of the e-mail address by the Customer.

With regard to the booking, there is no two-week right of cancellation, as the contracts for the services of the Provider are contracts for the provision of services in connection with leisure activities, for which the contract provides for a specific date or period for the provision. In the case of such contracts for scheduled leisure events within the meaning of Section 312g (2) No. 9 of the German Civil Code (BGB), there is no statutory right of cancellation.

The products are only sold to end customers and resellers separately authorized by the Provider. In the event of an unauthorized resale, the Provider reserves the right to withdraw from the contract.

3. Online Tickets Distribution and Admission

Online tickets can be booked via the domain "https://www.thf-berlin.de/". After the booking, the online ticket will be sent as an attachment to the confirmation e-mail. The Customer's provider is responsible for the delivery. The booking process is completed when the online tickets are sent. The confirmation e-mail also contains the invoice for the costs. Customers must carry online tickets with them to the booked event and present them digitally or in printed form at the entrance.

Each ticket contains a one-time usable barcode that is electronically validated by scanner at the event location. Admission will only be granted upon presentation of the ticket with the complete barcode. It is pointed out that it is prohibited to duplicate, alter or otherwise misuse tickets in any way. The Provider assumes no responsibility for this and reserves the right to file criminal charges.

4. Prices and Payments

The prices listed in the cost breakdown include all fees for the online tickets. The total price of the order including all fees is due for payment immediately after conclusion of the Contract (confirmation e-mail). Payment shall be made via the specified payment methods, whereby the Customer:s shall be responsible for the receipt of the money. If a payment is charged back in any way, the barcodes of the downloaded online-tickets will be blocked and the online-tickets will be offered for sale again. Customers will then no longer be entitled to receive online tickets or admission to the event.

When ordering reduced-price tickets (e.g. for pupils/students), the Provider reserves the right to perform appropriate checks at the entrance. It must be possible to prove the entitlement to the discount. Otherwise, an additional payment may be required or admission may be denied.

5. Cancellation

The Provider reserves the right to cancel the Contract in the event of obvious errors and in the event that a mediated service becomes impossible or in the event of force majeure. In such a case, the Customer will be informed immediately by e-mail. In the case of a withdrawal by the Provider, the Customer shall receive a refund of the fees paid after the cancellation. For security reasons, money transfers to the Customer shall only be made to the bank details provided by the Customer when the order in question was placed. Any costs incurred for payment transactions (bank charges, etc.) will not be refunded, as the service provided at the time of booking must also be provided at the time of cancellation. The tickets will be blocked immediately after the cancellation by deleting the unique barcode and will be returned to the free disposal of the Provider upon cancellation. Printed tickets do not have to be returned.

Customers may only cancel the contract with the Provider if the entire event is cancelled.

A postponement of the dates for the building tours by up to 30 minutes does not entitle the Customer to a reduction of the fee.

In the event of a ban from the premises due to a violation of the house rules, there is no entitlement to a refund of the ticket price.

6. Warranty and Limitation of Liability

The Provider shall limit its liability to the statutory warranty claims. Liability for damages on contractual, quasi-contractual, tortious legal grounds is excluded, unless it is a matter of injury to body, life and health or the liability is based on intentional and grossly negligent acts of the provider and its agents.

7. Final Provisions

The Provider reserves the right to change these terms and conditions at any time without giving reasons. Such changes do not apply to bookings that have already been made.

If one or more rules of these terms and conditions are invalid, this does not affect the validity of the remaining conditions. Offsetting or assertion of rights of retention are only permitted with recognized and legally established counterclaims.

The place of jurisdiction for disputes with merchants, legal entities under public law and special funds under public law as well as persons who have their domicile or habitual residence abroad is Berlin. Furthermore, the law of the Federal Republic of Germany shall apply to all contracts of the Provider.

The EU Commission has set up an internet platform for the online settlement of disputes ("OS Platform") between entrepreneurs and consumers. The OS Platform is available at https://ec.europa.eu/consumers/odr/.

Tempelhof Projekt GmbH does not participate in dispute resolution proceedings before a consumer arbitration board.

Version: September 2022


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